Question 1

How do I reset a forgotten password on mahkota69?

Accepted Answer

On the mahkota69 login screen, click "Forgot password?" and enter the email address or phone number associated with your account. We send a password-reset link to your registered email within 2–3 minutes. Click the link, enter a new password (at least 8 characters, mixed case and numbers), and confirm. Your account is immediately updated. If you do not receive the email, check your spam folder or contact our English support team.

Question 2

Are there fees on a deposit or withdrawal request?

Accepted Answer

mahkota69 does not charge platform fees on deposits or withdrawals. However, your payment provider (DANA, OVO, GoPay, ShopeePay, bank, or QRIS operator) may apply their own transaction costs depending on your account type and region. For example, some bank transfers incur inter-bank fees set by the banking network, not by us. Always check your payment method's fee schedule before confirming a deposit. Withdrawal amounts are credited to your registered account in full after any provider-side deductions.

Question 3

Is demo mode available, and how does it work?

Accepted Answer

Yes. Many of our slot games and table-game titles offer a play-money demo mode - no deposit required. After you log in to your account, navigate to any game and look for a "Demo" or "Free Play" button. Demo mode lets you learn game rules, see payout structures, and explore the interface risk-free. Demo balances reset daily and do not carry over to your real account. Live-dealer tables (SA Gaming, roulette, baccarat) require a real deposit to participate because they involve real-money pots and live dealers.

Question 4

Where do I enter a promotion code?

Accepted Answer

Promotion codes are entered in your account's "Promotions" or "Bonus Code" section, usually found in the account settings menu. Navigate to Account → Promotions → Redeem Code, paste the code (uppercase, no spaces), and submit. The system validates the code and applies any eligible bonus to your account within 1–2 minutes. If the code is invalid or expired, you will see a clear error message. Some promotions require a minimum deposit or game activity before the code becomes active. Check the promotion's terms in your account dashboard.

Question 5

How is personal information protected?

Accepted Answer

mahkota69 protects your data using SSL encryption (HTTPS), secure server infrastructure, and regular security audits. Your password is hashed and never stored in plain text. Identity details (name, phone, email) are encrypted and accessed only by authorized support staff when needed for account recovery or KYC verification. We do not sell or share personal data with third parties unless required by law. Transaction logs are retained for audit purposes and are visible only to you and our compliance team. Read our full Privacy Policy (link in footer) for detailed data-handling procedures.

Question 6

How do I reach support by email?

Accepted Answer

Send an email to our support team at the address listed in your account's Help section or on the mahkota69 contact page. Include your account username, a brief description of your issue, and any relevant transaction IDs. Our English-speaking support team typically replies within 4–8 business hours. For urgent issues (blocked account, stalled withdrawal, payment failure), contact live support via the in-app chat - available during standard business hours with response times under 10 minutes. Mark your subject line as "Urgent" to prioritize routing.

Question 7

What information do new users provide during registration?

Accepted Answer

During registration on mahkota69, you provide: full name (as it appears on your ID), date of birth, email address, phone number, and a strong password. You also select a username (unique across the platform). After account creation, you must complete KYC (Know-Your-Customer) verification by uploading a photo of your ID (passport, driver's license, or national ID) and a selfie photo. The platform may also request proof of address (utility bill, bank statement) before enabling withdrawals. All data is encrypted and verified against government databases where applicable.

Question 8

Does mahkota69 support BCA, Mandiri, BRI, or BNI transfers?

Accepted Answer

Yes. mahkota69 supports bank deposits and withdrawals via BCA, Mandiri, BRI, and BNI through virtual account (VA) transfers. During deposit, select "Bank Transfer" and we generate a unique VA number for your account. Transfer your deposit amount to that VA number using your bank's mobile app or ATM - funds credit to your mahkota69 balance after the bank confirms the transaction (typically 10–30 minutes, depending on inter-bank processing). For withdrawals, we transfer funds back to the bank account you registered during KYC. Withdrawals take 20–40 minutes on business days.

Question 9

What game categories does mahkota69 offer?

Accepted Answer

mahkota69 offers six main categories: (1) Live-dealer tables (SA Gaming, blackjack, roulette, baccarat, Dragon Tiger, fan tan); (2) Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and 500+ others); (3) Sports markets (Liga 1, Piala AFF, Champions League, Premier League, badminton, MotoGP); (4) Number games (Kombinasi Number, Colok Bebas); (5) Indonesia Lottery (draws tied to Idul Fitri, Idul Adha, Imlek, Nyepi); (6) Esports (Counter-Strike 2, Mobile Legends, Free Fire, PUBG Mobile). Each category has its own schedule, rules, and tournament structure.

Question 10

What are free bets and free spins, and where do they appear?

Accepted Answer

Free bets and free spins are promotional rewards earned through deposit bonuses, milestone achievements, or tournament results on mahkota69. Free spins are applied automatically to a selected slot game and appear in your game lobby with a "Free Spins" badge. Free bets are credits usable on selected sports markets or live-dealer games and show in your Account → Bonuses section. Both have expiration dates (typically 7–30 days) and may carry playthrough requirements. Unused free spins/bets forfeit after the deadline.